I have ordered a test kit but do not wish to proceed. Will I be charged?

An admin fee of £29 will be charged if you wish to cancel the order after it is processed. We operate a 7-day service so this will also apply to orders placed on weekends too. If you've used Shopify, PayPal and Stripe you will not be refunded the card processing fee for the use of their service. This is typically up to 3% of the transaction fee. Likewise if you use Humm or Split-it your refund will depend on their terms and conditions. Their fees are typically up to 5% of the transaction fee and in addition to the fees charged by Shopify, PayPal and Stripe. Kindly read their T&Cs before using these payment gateways. Kindly read our Terms and Conditions page for more detailed information on our refund policy.

I am unable to attend my appointment/want to cancel my appointment. What should I do?

Please inform us immediately if you are not able to attend the appointment offered or want to cancel your appointment. We have a 48-hour cancellation policy. An admin fee of £29 will be charged if you wish to cancel the order after it is processed. We operate a 7-day service so this will also apply to orders placed on weekends too. If you've used Shopify, PayPal and Stripe you will not be refunded the card processing fee for the use of their service. This is typically up to 3% of the transaction fee. Likewise if you use Humm or Split-it your refund will depend on their terms and conditions. Their fees are typically up to 5% of the transaction fee and in addition to the fees charged by Shopify, PayPal and Stripe. Kindly read their T&Cs before using these payment gateways. Kindly read our Terms and Conditions page for more detailed information on our refund policy.

I do not have a GP referral. Can I self-refer?

Certainly! You do not need a referral from your NHS GP or a consultant to use our services.

I am looking for a service that is not listed. What should I do?

Please contact us by completing our get in touch form providing information of the service you require, where you are based and how soon you need the results.

I am having treatment at another clinic. May I use your services?

Yes, of course you can. You will receive your results via email or our secure online portal. You can then share your results with your doctor

I am a registered patient and I need to upload information to my patient records. How can I do that?

Please upload your results to the patient portal.

I have received a home test kit but need to reorder as I was unable to collect the required amount of sample needed to do the test. Will I be charged?

You will be charged an admin fee of £29 to reorder the test kit.

Will the data I share with you be kept confidential?

Of course! We will only share your information with providers of services that you have requested. We may contact you from time to time but you can unsubscribe at anytime if you are no more interested in our services. Please read our privacy policy for further information.

Sajila Dhaubhadel

Consultant Skin Specialist & Medical Micro-pigmentation Practitioner

With over 20 years of experience in holistic beauty therapy and advanced medical aesthetics, Sajila Dhaubhadel is dedicated to supporting women’s skin health through every stage of life. Her expertise spans medical lasers, chemical peels, microneedling, and skin-boosting therapies designed to restore natural radiance and confidence.

Following the COVID-19 pandemic, Sajila expanded her practice to include medical and paramedical micropigmentation—offering scar camouflage, burns blending, and post-mastectomy areola restoration. This unique blend of science and artistry allows her to provide life-changing treatments that address both the physical and emotional aspects of skin healing.

At Harley Street IVF Matters, Sajila delivers safe, personalised skin treatments that complement fertility, pregnancy, and postnatal journeys. From calming hormone-related breakouts to creating pregnancy-safe luminosity, her care combines medical precision with a compassionate touch.

Alongside her work with IVF Matters, she is the Co-Founder & Clinical Director of Tulip Aesthetics, where she continues to pioneer advanced aesthetic treatments with a focus on safety, efficacy, and emotional well being.

Special Interests

Hormone-wise facials for IVF, prenatal & postnatal care
Microneedling skin-booster treatments for collagen renewal
Pigmentation & melasma management
Micropigmentation for surgical or burn scars and areola reconstruction
Customised Stellar™ facials for sensitive or reactive skin
Stretch-mark and C-section scar revision

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FAQ

1. Do I need a consultation before starting treatment?

Yes. All new patients are required to attend a consultation. This ensures we fully understand your medical history, treatment goals, and suitability for procedures. Referred clients are offered free consultations, while self-referred patients pay £50 (redeemable against treatment).

2. Are your treatments safe during IVF or pregnancy?

Absolutely. Sajila specialises in pregnancy-safe facials and gentle skin solutions tailored for women undergoing fertility treatments or expecting mothers. Each treatment plan is designed with your safety and wellbeing in mind.

3. What is micropigmentation, and who is it for?

Medical micropigmentation is a technique that uses advanced pigments to restore natural skin tone and symmetry. It is especially helpful for camouflaging scars, burns, stretch marks, and post mastectomy areola reconstruction. It can benefit anyone seeking to restore confidence after surgery or illness.

4. How many microneedling sessions will I needto see results?

Most clients notice improvements after the first session, but for optimal results, a course of 3 sessions is typically recommended. Packages are available for long-term collagen renewal and skin health.

5. What treatments are best for pigmentation or melasma?

Sajila offers customised approaches to pigmentation, which may include microneedling, medical facials, or specialised skincare plans. During your consultation, she will assess your skin type and recommend the most suitable treatment.

6. Can you help with scars from C-sections or other surgeries?

Yes. Sajila has advanced training in scar revision and camouflage techniques. Through a combination of microneedling, pigmentation blending, and medical skincare, she can help soften and minimise the appearance of scars.

7. Where are you based?

Sajila practises within the Harley Street IVF Matters community in London, with treatments tailored specifically to patients on their fertility or pregnancy journey. She also sees clients through Tulip Aesthetics, her own clinical practice.