Privacy and Cookie Policy

PRIVACY POLICY

IVFMatters.com Ltd (“We”) are committed to protecting and respecting your privacy.
This policy (together with our terms of use https://www.ivfmatters.co.uk/terms-and-conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.ivfmatters.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is IVFMatters.com Ltd of 14 Imperial Way, Rickmansworth, Hertfordshire, WD3 3FL.

Information we collect from you
We will collect and process the following data about you:
· Information you give us. This is information about you that you give us by filling in forms on our site www.ivfmatters.co.uk (“our site”) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site and when you report a problem with our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, bank details (for the purpose of processing any payment you make to us), date of birth and your Skype ID.
· Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
• technical information, including [the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions,  operating system and platform,
• information about your visit, including the full Uniform Resource Locators (URL),clickstream to, through and from our site (including date and time), products you viewed or searched for’ page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or information that you shared with our web chat service.
· Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Uses made of the information
We use information held about you in the following ways:
· Information you give to us. We will use this information:
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS), by post or telephone with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, we will contact you only if you have consented to this. If you do not want us to use your data in this way, please contact us at admin@ivfmatters.co.uk ;
• to no